FAQ for Shop Owners and Sellers
We at The Real Herb Market value our Seller’s Crew. Our Seller’s and Shop Owners are a dedicated group of Herbalists who have a passion for making and selling Handmade Herbal Products. If you’re among them, we celebrate your work every day. You can find legal info and policies in our Legal Department and on our Seller’s Policy page. Here, you’ll find answers to some of the practical questions Sellers and Shop Owners need to know.
We use Stripe to process orders and pay you. When you establish your shop, you’ll either connect your existing Stripe account to it or you’ll start a Stripe account using our set-up wizard. Either way, it’s pretty simple.
When you’re a seller in the Marketplace you’ll build a minimum amount of funds before you can request a withdrawal through your Stripe Account to get paid. This gives you a buffer should you need to process a return or offer a refund or discount after an order has been completed. We do not expect you’ll need to use that buffer, but it’s just good business practice to retain it just in case you do.
The additional requirements we’ve set beyond the withdraw threshold or minimum are designed to give you the optimal time and space to process and deliver your orders and to ensure your customers are satisfied.
Requirements to be Paid:
- $25 (USD) Minimum to withdraw funds.
- All Associated Orders Show as Completed on your Dashboard.
- The Order has matured by 14 days or more.
No. We’ve included credit card processing in our fee for all of our Sellers. Keeping it simple for you is our top priority. That means, you don’t need a third-party processor and you don’t have to consider an extra fee for credit card processing when your setting your prices. We’ve got you covered.
When you’ve been accepted as a Seller on The Real Herb Market, you’ll get an email that includes a link and code you’ll use to get started. We’ll give you a list of the stuff you’ll want to have handy to get started. We’ve got a shop wizard that’ll walk you through the process. It’s pretty easy, especially if you’ve gathered all the stuff on the list already. The average set-up time is under an hour for folks who have done that.
We don’t have a message system that supports outside email or similar services. You can ask sellers to contact you outside of our system or ask them to sign up for your newsletter or email list directly if you so choose. We cannot be held responsible for communications outside of our system. Should you need to handle a dispute with a customer that includes communication outside our system we will be unable to help you resolve it. We strongly recommend you handle all communication regarding orders or products you sell through The Real Herb Market using our system. We also ask that you not send more than one request to any of your customers for contact outside of our system – if you want your customers to sign up for your email list, for instance, you can request that once but not more than once. If they want to reach you outside of The Real Herb Market, they’ll find you.
Once you’ve been accepted as a Seller for The Real Herb Market, we’ll help you design a terrific launch campaign to help you get exposure fast.
We’ll create an unboxing video for your products, which we’ll publish and promote on Social Media and you’ll be able to use on your Social Media feeds, too.
We’ll record a Meet the Herbalist video that we’ll use to promote you on our YouTube channel, Real Herbalism Radio, and through Social Media.
We’ll work with you to choose dates for a series of social media posts through The Real Herb Market, The Practical Herbalist, and Herbs in Action to introduce your shop and promote you to our whole audience.
We’ll also include your new shop in The Practical Herbalist Newsletter and The Real Herb Market news and we’ll create a frontroll ad for you on Real Herbalism Radio.
Founding Sellers are the Sellers and Shop Owners who helped us launch The Real Herb Market. They were involved in helping us test the tech and run through our systems in the very beginning. They took a lot of risk when they signed on with us – For instance, we didn’t have our policies set before we’d finished building the systems and they trusted we’d set them wisely and fairly. We had a few details to work out, and they helped us make good decisions. Most importantly, they helped us through the wobbly beginnings, for which we’re most grateful. Our Founding Sellers took those risks, put in some extra up-front work, and in return we offered them a special discount in their fees for as long as they remain active sellers with us.
With that said, it’s important to be clear that we value all of our Sellers and Shop Owners. We are grateful every day for those good Herbalists who chose to sell their Handmade Herbal Products through The Real Herb Market. We consider all of our Sellers and Shop Owners to be part of our Seller’s Crew equally, regardless of whether they helped us plant and nurture the market early on or found us after we were well-established. When we refer to the Seller’s Crew, we’re talking about them all.